RETURNS

GENERAL PRODUCTS

(see below for sup boards and paddles)


Thank you for choosing LairdHamilton.com. We are committed to providing quality products, and other best-in-class merchandise. If you have questions or concerns regarding merchandise you have received; please call our customer service department at 310-717-0623 between 9:00 a.m. and 5:00 p.m. Monday - Thursday, or 9:00 a.m. to 3:00 p.m. on Friday.
If not 100% satisfied with your purchase, return your order for a full refund. You must Inform us of your intent to return an item via email sent to info@lairdhamilton.com within seven days of receiving your delivery. All returned products must be in its original packaging and in original condition.

Returned merchandise should be mailed to:
GTG LLC c/o FulEx
13651 Danielson St  Suite A 
Poway, CA 92064

Returns must be received by us within 30 days of notification of your intention to return an item. Refunds will be processed to your credit card or original method of payment. If you wish to exchange, call 310-717-0623, and we will ship a replacement item once we have received the return of your original purchase. Other restrictions apply, please visit info@lairdhamilton.com for a complete description of all return policies.
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PADDLE BOARD & PADDLE DAMAGE / RETURN

    * Check and inspect all standup paddle boards upon delivery for damages to the outer/inner packaging and the board prior to signing the Freight Bill of Lading. Failure to do this will result in denial of any claim without compensation for shipping damages.

    * If damage to shipment is found, please document on the Bill Of Lading provided by the shipping company at time of receipt.  Document any damages in detail.

    * Note any crease, bend or tear visible on the packaging. I.E. “All boxes have visible damage” should be written on the bill of lading.  Even noting the crease from the rocker is acceptable.

    * DO NOT refuse any portion of the shipment at any time.  If a board has any damage whatsoever, please accept the shipment after noting the damages and contact our customer service immediately --info@lairdhamilton.com - 310-717-0623. If the driver refuses to wait while you inspect shipment mark “damaged - driver would not wait to inspect”.

    * Repairable damage - Pressure dings, scratches, scuff or other minor damage will be assessed for local repair and appropriate compensation will be provided.  

    * If the damage is severe or irreparable, GTG LLC will issue you a Return Authorization Number and will coordinate the pickup of the damaged item.