FAQ'S

WEBSITE / STORE FAQ'S

ORDERING


Operating Hours
While you may place an order on our site 24 hours a day 7 days a week, we do not operate on weekends and national holidays.  All orders made after 1pm PST will be processed and shipped the following business day.   Orders made on Friday after 1pm PST will be processed and shipped on the following Monday.  Due to the observance of national holidays, some orders may experience an additional delay due to bank, postal, and freight company closures on these select days.    

Placing An Order
When placing an order in the store, click on the item you wish to purchase, select the quantity, add it to your cart, and proceed to checkout when you’re ready.  Remember to pay attention to individual products that offer different varieties such as colors, sizes, scents, and flavors.

Back Orders
We make every effort to always have products available.  If you’ve ordered an item that has suddenly run out of stock, we will have it available ASAP.  You will be notified of the situation and if necessary, special arrangements will be made to you.

Sales Tax
LairdHamilton.com is required by law to charge appropriate sales tax for orders with ship to addresses within the state of California.

Forms Of Payment
We currently accept Visa, MasterCard, Discover, American Express, and PayPal accounts for all orders.  At this time, we do not accept Cashier’s Checks or Money Orders.

Security
We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. If you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.

Authorization Failure
If you receive an error notice stating your credit card is unauthorized or declined, please double check the credit card number and expiration date on your card and enter it again.

Canceling An Order
After you have clicked "submit", your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a customer service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

Order Status
You will receive two e-mails after you have placed your order and provided us with a valid email address:

    The first confirms that your order has been received and contains a summary of your order including invoice number, date, items purchased, and charges. This email should arrive within approximately 24 hours.
    The second confirms that your order has been shipped and contains the same summary as the first email plus your UPS tracking number. This email should arrive within approximately 24 hours following verification of credit card charges and shipment of your products.

Account Access Problems
If you have problems accessing your account, please contact us via the information provided at the bottom of this page and explain the problem in detail.

Shipping Options (Apparel,Books,Posters,Photos,Gear,Supplements)

We currently only offer shipping via UPS and USPS.  You may choose between the following 3 options of service for UPS- Ground, 3-Day Select, and 2nd Day Air. UPS Ground shipments typically arrive within 5-7 business days.  3-Day Select shipments typically arrive in 3 days.  2nd Day Air shipments typically arrive in 2 days.  We do not offer Saturday or Sunday delivery.  The times given above are targeted estimates and do not account for disruption in service by UPS due to unforeseen circumstances. For complete UPS shipping information visit http://www.ups.com/.

SUP Boards- Ship via a selected Freight company via Laird StandUp (separate tracking will be supplied)
Paddles - Ship via FEDEX from Laird StandUp  (separate tracking will be supplied)


Shipping Days
Orders placed before 1pm PST Monday through Friday will be shipped the same day while orders placed after 1pm PST will be shipped the following day.  Orders placed on Friday after 1pm PST will be shipped the following Monday.  We do not offer deliveries on weekends or holidays.  Please allow extra time when shipping takes place during a holiday time period.

Shipping Charges
You’ll find the shipping options in the box marked “ship to me” at checkout.  After you check off your desired level of service, the charges will appear on your receipt as “shipping charge”.

Tracking Packages
Find the UPS or USPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at http://www.ups.com/ or http://www.usps.com to check the status of your order online. It may take 24 hours before tracking information appears on the UPS or USPS web site.

If your order appears late, remember:

    Credit card approval must be received prior to processing.
    Orders placed after 1pm PST are processed the following day.
    Delivery only occurs on business days (Monday through Friday, excluding holidays).


RETURNS
If you are dissatisfied with any product you purchase through the Web Store, you may notify Merchant within thirty (30) days after the product is shipped to you and request a refund. Merchant reserves the right to require that you return the product to Merchant as a condition of refunding the purchase price. Refunds will be made to the credit card account to which the purchase was charged. Merchant's sole liability, and your exclusive remedy, for any claim you may have in connection with a product purchased through the Web Store is a refund of the applicable purchase price.

Please keep the receipt for all returns. It contains valuable information to insure proper handling of your return. Items may only be returned unused and in their original packaging within 30 days of shipment date. Returns must be accompanied by receipt and will not be processed without itemized proof of purchase. Once items are received by us in their unused and original packaging, we will issue a credit for the purchase price including applicable taxes within 30 days to the credit card used for purchase. Shipping and handling costs are not refundable.

Notices regarding any product claims and requests for refund must be sent to Merchant in writing by e-mail to info@lairdhamilton.com or by mail to GoToGabby, LLC. PO Box 2227, Malibu, CA 90265. Notices will be effective when received by Merchant.
MISCELLANEOUS

Contact Information
We welcome any comments, suggestions and ideas that will make your shopping experience enjoyable. Tell us how we can help by contacting us via the information provided below. We would love to hear from you!

Phone:  310-717-0623
Email:  info@lairdhamilton.com
Address:  LairdHamilton.com / GoToGabby, LLC., PO Box 2227,  Malibu, CA 90265

For more detailed information regarding terms and liabilities of our products and services, please read our Web Store Sales Terms.